Loan Administrator – Bridging & Development Finance

About Masthaven Finance Limited

Masthaven Finance (Masthaven) was founded in 2005 by Andrew Bloom as a specialist
property finance lender. Over the following decade, the business achieved substantial growth
within the specialist finance market.

In February 2025, Masthaven merged with Spring Finance, a strategic move to expand
capabilities and strengthen its position in the specialist lending marking. Masthaven’s product
offering includes mortgages, bridging and development finance with a mix of regulated and
non-regulated options.

Masthaven focuses on providing specialist property finance to those customers who may not
meet the tick box criteria of high street banks.

Purpose of Role

The Administrator is an important role within the bridging and development finance team. The
administrator will be responsible for producing terms for brokers following internal credit
approval. The administrator will then be the first port of call for a new bridging application being
received and a case being set up.

The administrator will work closely with the underwriters and sales team to ensure that terms
are sent out within the agreed turnaround time and that new cases are processed efficiently.

The bridging sales team currently comprises the Sales Director and Business Development
Managers. The bridging and development finance underwriting team currently consists of the
Director of Bridging, Underwriting Managers plus a team of Underwriters and Assistant
Underwriters. The administrator will work alongside the assistant underwriters and will be
responsible for drafting and issuing terms, instructing and chasing valuations, setting up cases,
and supporting the Underwriters in their cases. The administrator will also work closely with the
sales team to assist with broker onboarding and broker queries and supporting the BDMs.

This position provides a solid grounding in bridging and there is potential for progression within
the team for the right candidate.

Key Responsibilities:

• Issue terms to brokers in conjunction with the sales and credit teams
• Liaise with applicants for new loan applications and chase outstanding items
• Liaise with brokers on new and existing loans
• Create loan files including carrying out credit searches, title deed checks, broker and solicitor permissions checks
• Liaise with the valuation panel to instruct, book and chase valuations
• Completing post-completion loan tasks
• Maintain a high level of communication at all times with interested parties including brokers, applicants, surveyors and solicitors
• Maintain a high level of customer service with those internally and externally
• Work closely with other departments within the company including sales, compliance, finance and collections
• Keep up to date with current best practice and regulatory requirements
• Keep all records and systems up to date

Key Competencies:

• Experience of property or finance helpful but not essential
• Excellent interpersonal and communication skills including confident telephone manner
• Excellent organisational and prioritisation skills
• Excellent attention to detail
• Ability to work to tight timeframes
• Proactiveness
• Strong team player

Key Measures:

• Issuing terms and setting up new case files in line with agreed service levels
• Accuracy in terms being drafted
• Data accuracy across all systems and spreadsheets
• Good feedback internally and externally

To apply, send a copy of your CV to: Jordan.lapid@masthaven.co.uk