Service update: sending post to Masthaven

As we are largely working remotely our post is currently being redirected to our central service centre. Royal Mail currently have a high number of staff self-isolating due to COVID-19 and this is causing delays in post reaching us. We apologise for any inconvenience this causes and assure you we will respond to your correspondence as soon as we are able.

Coronavirus: supporting you and your customers

Thank you for your continued support during the coronavirus outbreak. At the moment we’re very busy and this is having an impact on our service levels. Our mortgage service levels are updated daily here. We apologise for any inconvenience and ask that you please bear with us. Your Account Managers are on hand should you need anything – you can find their contact details here.

We know you're busy so let's cut to the chase.

Select a lending area to get started. Or take a browse around our site if you're looking for more info. Just so you know, this is our intermediary site. If you’re a savings or lending customer, head to our customer pages.

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Three things we’d like you to know about us

We're not your average lender
Mortgages for the changing world around us.

We start with yes
We’re a can do kind of bank.

We’re human
Technology’s great – but people are better.

Our awards
Don't just take our word for it.
Best Second Charge Lender, Your Mortgage Awards 2018/19

Taking a different perspective on mortgages.

Best Specialist Lender, Moneynet Personal Finance Awards 2018

Specialist lending’s in our blood.

Most Innovative Digital Retail Bank UK 2019, CFI

Forward-thinking banking.

Want to talk to us?

Contact our lending specialists.
They'll be happy to help with your enquiries.

Get in touch