| Title | Completions Officer |
| Reporting to | Completions Manager |
| Job Location | Camden, London |
| Full time / part time | Full Time |
| Date | August 2026 |
About Masthaven Finance Limited
Masthaven Finance (Masthaven) was founded in 2005 by Andrew Bloom as a specialist property
finance lender. Over the following decade, the business achieved substantial growth within the
specialist finance market.
In February 2025, Masthaven merged with Spring Finance, a strategic move to expand capabilities
and strengthen its position in the specialist lending marking. Masthaven’s product offering includes
mortgages, bridging and development finance with a mix of regulated and non-regulated options.
Masthaven focuses on providing specialist property finance to those customers who may not meet
the tick box criteria of high street banks.
The Completions Officer is responsible for the efficient management of Residential and Buy-to-Let
mortgage cases, including Individual and Limited Company applications across both first and second
charge lending. The role ensures a smooth, compliant, and timely progression of cases from mortgage
offer through to completion, requiring exceptional communication, organisation, and time
management skills to effectively coordinate activities and deliver outstanding customer outcomes.
Key Responsibilities:
- Ensure offer packs are produced accurately and in a timely manner, ensuring offer conditions are relevant and can be satisfied
- Monitor the daily completions pipeline and ensure that cases progress through to completion in a timely and efficient manner by proactively chasing outstanding requirements
- Satisfy offer conditions within Completions mandate and verify all completion documentation prior to funds release
- Oversee the mortgage completions process from offer to completion
- Act as a point of contact for surveyors, solicitors, brokers and consumers to gather the necessary documentation and information to meet lending requirements
- Coordinate completion dates with solicitors and relevant stakeholders
- Resolve completion-related issues promptly to avoid delays
- Provide updates on case progression and completion timescales to management
- Support with updating and fulfilling reporting requirements
- Ensure all completions activities comply with the relevant regulations and company policies
- Contribute to the achievement of departmental KPIs and SLA’s
- Provide outstanding customer service
- Identify opportunities to improve processes and work with the relevant stakeholders to deliver improvements
The jobholder has responsibility for ensuring that their activities comply with Consumer Credit regulations and the FCA’s principles, including Treating Customers Fairly (TCF) and Consumer Duty.
Key Competencies:
- Strong attention to detail
- Decision making and judgement
- Customer centric
- Team player
- Ability to communicate effectively
Entry Requirements:
- Minimum 1 year in a completions team in a mortgage lender, brokerage, legal conveyancer or similar industry
- GCSE in English and Maths – minimum C grade/equivalent
Key Measures:
- Delivery of departmental and individual objectives
- Adherence to company and departmental policies
- Contribution to departmental SLA’s
- Relationships and feedback from colleagues, intermediaries and other 3rd parties
To apply, send a copy of your CV to: darren.hambelton@masthaven.co.uk