Establishment of trust for the repayment of savings customers

Masthaven Bank announced its intention to withdraw from the UK banking market in February 2022. As a result, we have been returning depositors’ funds with the majority having been repaid between January and March 2023. Masthaven Bank has established an independent Trust arrangement, managed by a professional Trustee, known as Zedra Trust Company (UK) Ltd, which will enable the small number of depositors (or, in some cases, the Personal Representatives of their estate) it was not able to repay to obtain amounts equivalent to their deposits.  You can find out more information about the organisation here: https://www.zedra.com/about/the-zedra-story/.

If you are one of the depositors that Masthaven Bank was unable to repay, you will be a beneficiary under the Trust arrangement, which has been fully funded by Masthaven Bank with enough money to pay all depositors that it has not been able to repay.  This means that you are able to claim repayment of the full amount of your funds directly from Zedra, as if you were claiming them from Masthaven Bank until 8th June 2033.

You can contact Zedra in any of the following ways listed below.

Zedra Email: masthavenenquiries@zedra.com

Zedra Telephone: 01565 748808

Zedra postal address:  Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire, WA16 8GS  

Please be aware, when contacting Zedra that they will need to be satisfied that you are a beneficiary under the Trust and will need details such as your name, address and account number(s) for the account(s) held with Masthaven Bank.  You will also be required to evidence your identity and may need to provide certain other information and / or documentation relating to your historic account with Masthaven Bank for Zedra to be able to release funds to you. If you were not the Masthaven Bank account holder (for example, you are the personal representatives of a deceased account holder), Zedra will still require information about the account holder and the Masthaven account as well as documentation to evidence that you are entitled to the money that is held in Trust for the account holder.

For more information please take a look at our FAQs.