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Privacy Policy

Our Privacy Policy is below, or alternatively, download it here.

This website is operated by Masthaven Bank Limited (“Masthaven, we, us, or our”). It is our policy to respect the confidentiality of information and the privacy of individuals. We are also bound by principles contained in the Data Protection Act 1998 (“Act”) and the EU e-Privacy Directive.

This privacy policy statement (“Policy”) outlines how we manage and protect the personal information that you give to us and other information that we hold about our customers. By visiting our website (www.masthaven.co.uk) (“Website”), and using our services, you agree to this Policy.

This Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. You should check this page from time to time to ensure that you are happy with any changes. Any information held will be governed by our most current Policy.

1. Information we may collect from you

We may collect and process the following data about you:

 1.1 Information that you provide by filling in forms or otherwise submitting information to us on the Website. This includes information provided when subscribing for email updates, registering to use our Website, subscribing to any of our services, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.

 1.2 If you contact us, we may keep a record of that correspondence.

 1.3 We may also ask you to complete surveys or answer questions that we use for research purposes and we may keep a record of any response from you.

 1.4 Details of transactions you carry out through our Website and of the fulfilment of your orders.

 1.5 Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

2. IP addresses

We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

3. How we use cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve our Website. For further information on our Website’s use of cookies, please see our Cookies Policy.

4. User anonymity and log files

 4.1 Log files are maintained and analysed of all requests for files on this website’s web servers. Log files do not capture personal information but do capture the user’s IP address, which is automatically recognised by our web servers.

 4.2 Aggregated analysis of these log files is used to monitor website usage. These analyses may be made available to Masthaven staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

 4.3 As a condition of use of this site, all users must give permission for Masthaven to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

 4.4 All log file information collected by Masthaven is kept secure and no access to raw log files is given to any third party.

5. Where we store your personal data

 5.1 All information you provide to us is stored on our secure servers within the European Economic Area.

 5.2 If we give you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. You must not share your password with anyone.

 5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Uses made of the information

 6.1 We may use information held about you in the following ways:

 6.1.1 to ensure that content from our Website is presented in the most effective manner for you and for your computer or other device;

 6.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

 6.1.3 to carry out our obligations arising from any contracts entered into between you and us;

 6.1.4 to allow you to participate in interactive features of our service, when you choose to do so; and

 6.1.5 to notify you about changes to our products and services.

 6.2 We may also use your data to provide you with information about products and services which may be of interest to you and we may contact you about these by email.

 6.3 If you do not want us to use your data for marketing purposes as set out in clause 6.2, please communicate this to us by selecting the relevant option boxes when we collect your data, or as otherwise indicated when we collect your data. Subject to clause 6.4, where no such option boxes are present or other communication method available when we collect your data, we will not use your data for such marketing purposes.

 6.4 Notwithstanding clause 6.3, we may use your data in accordance with the stated purpose for collecting your data at the time that your data is collected. For example, we may use your data to send you marketing information on our products and services where you have provided us with data for the purpose of us providing you updates on our news.

7. Disclosure of your information

 7.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

 7.2 We may disclose your personal information to third parties in the following circumstances:

 7.2.1 in the event that we take steps to sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets;

 7.2.2 where Masthaven or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the assets transferred to that third party;

 7.2.3 where we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or

 7.2.4 in order to enforce or apply our Website terms of use and other agreements; or to protect the rights, property, or safety of Masthaven, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 7.3 For the avoidance of doubt, we may disclosure your personal information in accordance with clauses 6.1 and 6.2 above notwithstanding any other provision within this policy.

8. Your rights

 8.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the relevant boxes when we collect your data, or, by otherwise communicating to us that you wish to exercise this right by means indicated when we collect your data. You can also exercise the right at any time by contacting us at [email protected]

 8.2 Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

10. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

11. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].

Data Protection and Confidentiality

Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used.

Any information you do submit will be stored securely and is only collected to operate your account relationship with us or for tracking, statistical analysis and reporting as set out in clauses 1 and 2 above. It will never be passed on or sold to any third party for marketing purposes.