Coronavirus: supporting you and your customers

We’re delighted we’ve remained open throughout the pandemic and are really grateful for the support you’ve shown us so far this year.

We have seen demand for our products increase significantly and, at the moment, no doubt like you, we’re very busy - this means that we’re taking a little longer to deal with things than usual.

To help us help you it would be of great assistance if you could fully package your cases when you submit them to us. This will help with a much more efficient underwrite of the application when it lands on an underwriter’s desk. Our First Charge Mortgage Submission Guide can be found here.

If you do need to contact us, please get in touch with our sales team. They’ll be delighted to help you and you can find their full contact details here.


Mortgages for people from all walks of life.

View Residential Rates
Building Image
Service levels
First Charge Mortgages

DIP referral

24 Hours


Initial Assessment

1 Day

From 26th November

Documents Reviewed

9 Days

From 16th November

Application Underwrite

9 Days

From 16th November

Why work with us?
Here’s what makes our residential mortgages stand out
We don’t credit score

Life’s full of ups and downs. Why should someone with a minor credit blip be refused a mortgage? We don’t believe in credit scoring – so we don’t use it.

Specialist as standard

We’ve built a range of mortgages that serve the needs of todays borrowers. If you’re looking to help the self-employed, contractors, landlords or older people, you’ve come to the right place.

We’re flexible

We work hard to say yes, so we take a flexible approach to applications, looking at the person behind the application when we make a decision.

Key Documents

Everything you need to submit a case, all in one place.

Useful Resources

From product updates to blog posts, regulatory news and more, we’ve got you covered.

New to Masthaven?

We’re the bank putting the personal back into finance. It’s pretty simple: we offer mortgages for people from all walks of life, and in all different shapes and sizes. Fancy being part of something different?

Register today