Our telephone lines are open 24 hours a day, 365 days a year. Our specialist teams are available Monday–Friday from 9am to 5.30pm.
Don't worry. If you don’t have this documentation, please give us a call on 0330 363 6666 and our specialist team will be able to help you.
We won't charge you for operating a savings account with Masthaven Bank. However, there is an additional charge for making a same day CHAPS payment of £30. See our Savings Tariff of Charges here.
No, we do not accept cheques. As we are a digital bank you are able to deposit funds by electronic transfer or debit card.
If you wish to save more with Masthaven, you can have numerous savings accounts with us at one time. However, there is a maximum total balance of £1,000,000 that you can have deposited across all of your fixed savings accounts with us at any one time. Any accounts held jointly, or funds held in a joint account, will count towards each of your own individual limits.
No problem! Call us on 0330 363 6666 or email us at [email protected] and we'll be happy to help.
Joint account holders each have individual login details. Both account holders can access the account at any time. To ensure your security we give each account holder their own login details.
When you call us we will ask you to a few security questions so we are confident that it is only you that we are talking to. We will never ask you to provide your security details via email.
Any savings you have with Masthaven Bank are protected by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This protects eligible deposits up to a total of £85,000 per person. To find out more about this protection go to the FSCS website.
In this event, please do call us on 0330 363 6666 and our specialist team will be here to assist you.
Funds can be transferred into your Masthaven Savings Account by electronic transfer or debit card. Electronic transfer from your nominated bank account can be made using Faster Payments, BACs or CHAPS. You can make as many deposits as you like for 7 calendar days after a successful application, provided you stay within the product maximum of £250,000. Once the 7 day funding window is closed, you will no longer be able to transfer funds to your account.
Monthly interest is credited at the end of the month after you make a deposit and at the end of every subsequent month. Annual interest is paid on the anniversary of the Bond and at maturity.
The Post Office offers a Document Certification Service. You can also call us on 0330 363 6666 and our team will be pleased to help you.
Yes, you can hold both sole and joint accounts.
In this scenario, the interest earned is assumed to be split equally between you.
The rate of interest you'll earn depends on the type of Fixed Rate Bond you opened. To see our current rates please go to our savings page.
Your nominated account is the bank or building society current account you'll use to transfer funds into your account at Masthaven. This can be any UK current account in your name, as long as we can verify it when you make your application. You can only have one nominated account and can't transfer funds from another account. We will also use this account to send your savings to you at maturity. You can change this account anytime, as long as it is at least 7 days prior to your Fixed Rate Bond maturing.
In order to transfer funds to your account please use our Masthaven Bank sort code (23-14-51) and your Masthaven Bank account number. Your Masthaven Bank account number will be personal to you supplied when you open a Masthaven savings account.
Please note that there is a 7 day funding window to deposit funds into your account. Once the 7 day funding window is closed, you will no longer be able to transfer funds to your account.
With online account opening you can open a Fixed Rate Bond within 10 minutes and start earning interest right away. As well as putting you in control of your money, it also lets us consistently offer highly competitive interest rates.
When you open your account, you will receive confirmation both online and through a confirmation email.
Yes. We offer joint accounts for two people, as long as you’re both over the age of 18.