Contact us

It’s great having a digital bank but we know that sometimes it's nice to talk to a human and only a call will do.


If you have any questions, please do not hesitate to contact us. Our lines are open all day every day.

If you have a specific question about your account, our savings specialists are available Monday-Friday from 9:00-5:30.

Alternatively, if you already have an account, you can log onto Masthaven eBanking and send us a secure message. Or take a look at our FAQs to see if we've already answered your question.



We work with intermediaries to provide mortgages, bridging finance and development finance to suit their clients' needs. To speak to a specialist, follow the links below or email our specialist lending teams.

Talk about Mortgages Talk about Bridging Talk about Development

It’s nice to talk to humans

If your enquiry isn't about one of our products and our FAQs haven't answered your question please give us a call or drop us an email and we'll do everything we can to help.


Media enquiries

For media or journalist enquiries about Masthaven and our products, drop us an email directly.

Make a complaint

Our aim is to always provide a level of service that goes beyond your expectations. If you have a complaint however we’ll work with you to find a suitable solution and improve our service for everybody.

Our offices are located here

Please note, the details below are for our head offices, not a branch.