One-size-fits-all doesn’t fit any more
We’re a different kind of bank. We’re not just an app. We’re definitely not one of the old high street monoliths. We’re Masthaven and we offer human digital banking.
Lending since 2004
We were the first new bank to be awarded a banking licence in 2016. However, we’re not new. We’ve been providing a flexible and personalised approach to bridging loans and secured lending since 2004. Now we’re bringing that expertise to retail banking. Our London headquarters is home to our UK contact centre, and our teams of knowledgeable and experienced specialists in savings and lending. We’re committed to providing flexible and fixed term savings accounts, bridging loans, development finance and second charge mortgages.
Human digital banking
Everyone has different financial needs. We get that. Behind this is the recognition that technology is great at streamlining things, but not so good at making lending decisions. Technology can’t be warmly human and empathetic, you need real people for that. So we use technology to make things simpler, quicker and easier and we employ friendly, clever people to do everything else.
You're protected, we're regulated
Your deposits with us are protected up to £85,000 by the Financial Services Compensation Scheme 'FSCS'. In the unlikely event that anything happens, you won't have to do anything. For information about the full scope of your protection, please read 'How FSCS protects your money', or visit the FSCS website.
We’re authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
It’s all about you, you have our word
The most important element of Masthaven is you. That’s why we’re 100% committed to making sure you get an unparalleled service. We can’t make the trains run on time, or make sure you get the polite waiter, but we can make sure your banking is hassle-free. To prove just how dedicated we are, our Customer Charter contains our promise to you. Find out exactly what it means.
Who we are
We’re only as good as the people we employ. They’re an exceptional team and we trust them to handle our customers personally.
What I enjoy the most about Masthaven are the people and a feeling at the end of the day of doing a good job.
Join the team
A computer can’t understand the complexity of human lives. That’s why we employ friendly specialists. If you’re interested in working with Masthaven take a look at our vacancies.