has today announced the promotion of Michaela McQueen to Senior Lending Operations Manager. In her new role, Michaela will develop the lending operations teams within Masthaven Bank, supporting the efficient and effective delivery of the bank’s lending across its long and short-term product ranges.
Michaela will report to Shelley Connelly, Masthaven’s recently promoted Director of Lending and Credit Operations, and will bring to the role extensive experience in underwriting, broker and change management.
Michaela’s promotion is further proof of the bank’s ongoing commitment to supporting brokers and their customers.
Shelley Connelly, Director of Lending and Credit Operations at Masthaven, said:
“At Masthaven we’re always investing in our people so that we can provide the best possible service to our intermediary partners. We’re constantly looking for any ways to improve how we operate as a bank and everyone across all our teams is dedicated to this process.
“I’m excited to work with Michaela in her new role and I know she will bring a wealth of enthusiasm and practical experience to the job.”
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About Masthaven Bank
Masthaven launched as a retail bank in 2016 and offers award-winning saving and lending products. Prior to that, Masthaven Finance has provided a flexible and personalised approach to bridging loans and secured lending since 2004.
Today, the bank’s knowledgeable and experienced specialists are committed to providing customers with flexible and fixed term savings accounts, bridging loans, development finance and mortgages.
Masthaven was recognised as 2020’s Most Innovative Digital Retail Bank UK by CFI, the third consecutive win for the category. Masthaven won Best Second Charge Mortgage Lender in the Your Mortgage Awards 2018/19 and Customer Service of the Year in the Money Age Mortgage Awards in 2019. It was also awarded Best Specialist Lender in the Moneynet Personal Finance Awards 2019.
Masthaven Finance has featured in 2015’s The Sunday Times’ Virgin Fast Track 100 (at number 81) and the bank ranked 240 in Financial Times’ FT1000 list published in 2017. In 2020 it featured in Forbes as one of the top 10 fastest growing companies in the UK.
The bank is regulated by the Financial Conduct Authority and Prudential Regulation Authority.