Masthaven appoints Jenna Hill as Head of Customer Services and Planning

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Masthaven Bank has announced the appointment of Jenna Hill as Head of Customer Services and Planning. Jenna has a wealth of financial services and operational experience and has been appointed to an expanded role as part of Masthaven’s ongoing commitment to support its growing customer base, create leading operational practices and a focus on continued improvement.
 
Jenna will be responsible for leading and developing the customer-facing teams as well as capacity planning to support the bank’s growth plans.
 
Jenna joins from Wyelands Bank where she was Head of Operations. Prior to that, she spent five years at Shawbrook Bank where she progressed from Capacity Planning, MI and Performance Manager to Head of Operational Support.
 
Masthaven’s latest appointment is part of the bank’s ongoing expansion, having recently grown its Servicing & Collections team with 10 new hires as well as securing an additional office in Reading.

Jenna Hill, Head of Customer Services and Planning, said:
“I’m delighted to be joining the growing Masthaven team. Providing customers with the support they need, and in a personal way, has never been so important, so I’m excited to be part of an engaging and motivated team to help achieve this. I look forward to working with the team and continuing the great work they have already accomplished.”

Simon Furnell, Chief Operating Officer at Masthaven, said: 
“Masthaven continues to invest in hiring the best senior talent as well as developing and training our current team. With Jenna’s extensive experience and enthusiasm, she will have an integral role in developing our customer services team and delivering the personalised service that Masthaven prides itself on, especially as the industry continues to navigate uncertain times ahead.”
 
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About Masthaven Bank  
Masthaven launched as a retail bank in 2016 and offers award-winning saving and lending products. Prior to that, Masthaven Finance has provided a flexible and personalised approach to bridging loans and secured lending since 2004.
 
Today, the bank’s knowledgeable and experienced specialists are committed to providing customers with flexible and fixed term savings accounts, bridging loans, development finance and mortgages. 
 
Masthaven was recognised as 2020’s Most Innovative Digital Retail Bank UK by CFI, the third consecutive win for the category. Masthaven won Best Second Charge Mortgage Lender in the Your Mortgage Awards 2018/19 and Customer Service of the Year in the Money Age Mortgage Awards in 2019. It was also awarded Best Specialist Lender in the Moneynet Personal Finance Awards 2019. 
 
Masthaven Finance has featured in 2015’s The Sunday Times’ Virgin Fast Track 100 (at number 81) and the bank ranked 240 in Financial Times’ FT1000 list published in 2017. In 2020 it featured in Forbes as one of the top 10 fastest growing companies in the UK. In 2020, it featured in Forbes as one of the top 10 fastest growing companies in the UK.
 
The bank is regulated by the Financial Conduct Authority and Prudential Regulation Authority.