FAQs for savers

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These relate to our intention to withdraw from the UK banking market over the next two years. For our other FAQs, please visit our Manage Your Account page.

Is my money safe?
Yes. Your savings are safe, and your account and access to eBanking will continue to operate as normal.  Throughout this process your savings will continue to be protected by the Financial Services Compensation Scheme.

What do I need to do?
You don’t need to take any action. Your savings are safe, and your account and access to eBanking will continue to operate as normal.

Can I withdraw the funds from my savings account?
The terms and conditions of your account have not changed. If you have an eSaver account with us, you can withdraw your funds. If you have a fixed term account with us, you will not be able to withdraw your funds until maturity.

My fixed term account matures during 2022 - what will happen to it? 
Nothing will change and you do not need to take any action.  We’ll return your deposit including any interest as normal.  We’ll write to you closer to your account’s maturity date with full details.

My fixed term account matures during or after 2023 - what will happen to it? 

You do not need to take any action. We’ll contact you in September 2022 to confirm when your savings will be returned.

I have an E-Saver account - what will happen to it?
Nothing will change and you do not need to take any action.  We'll contact you in September 2022 to confirm when your savings will be returned.

The balance of my account is more than £85,000.  Can I withdraw it?
The terms and conditions of your account have not changed. If you have an eSaver account with us, you can withdraw your funds. If you have a fixed term account with us, you will not be able to withdraw your funds until maturity.

I have just opened an account but not put funds into it. What happens?
You will have the period stated in your Product Summary (“the Funding Period”) to fund the account, or you can choose to close it.

Can I still make changes to my savings account while this is going on?
Yes. Changes can be made as normal. Visit our Manage Your Account page for full details and processes. 

Will I still have access to eBanking?
Yes, access to eBanking will continue. We’ll let you know if this is going to change.

Who do I contact if I want to speak to someone?
You can contact our teams in the normal way but following this announcement our phone lines may be busier than normal. Remember you can always send us a secure message through eBanking.