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Long Term Lending

Telephone Business Development Executive (12-month FTC)

Masthaven Bank Limited 11 Soho Street London London W1D 3AD United Kingdom full-time

Purpose of Role

To proactively promote the Masthaven first and second charge proposition to mortgage intermediaries based in a defined region, working closely with the field-based business development managers.
Proactive outbound communication – circa 75%
  • Proactive outbound calling to intermediaries to drive engagement of brokers, actively chasing registration and then initial decision in principle through to application submission
  • Proactively calling intermediaries that have registered but not yet engaged in submitting an application to Masthaven 
  • Liaising with brokers to gather the required information for a case to progress to the underwriting team and credit committee
Inbound broker engagement – circa 25%  
  • Overseeing the broker registration and due diligence process 
  • Dealing with general enquiries received from intermediaries both over the phone and by email  regarding lending criteria, process and approach  
  • Supporting the sales team on general queries and referrals  

Key Competencies

  • A strong commitment to excellent customer service 
  • Ability to manage conflicting and demanding situations and priorities 
  • Strong, tactful communication skills to influence and persuade at all levels  
  • Ability to work in a fast-paced environment where efficient service is key 


  • The ideal candidate will have strong interpersonal skills with a can-do attitude and will be a confirmed self-starter who is keen to work hard within a growing team
  • A minimum of one year's experience within a mortgage environment  
  • An understanding of the broker market, mortgage distribution and FCA permission structures  

Masthaven Bank is committed to providing equal opportunities for all its employees regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. This applies to promotion, training and all other aspects of employment as well as our recruitment processes.

Masthaven Bank Limited Masthaven Bank Limited 11 Soho Street London W1D 3AD United Kingdom

Jointhe team


We are always looking for new talent to join our growing team. If you are interested in this role, we would love to hear from you.

Send your CV and a covering letter or email to:

[email protected]