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1st Line Risk

Retail Bank Risk and Control Manager

Masthaven Bank Limited 11 Soho Street London London W1D 3AD United Kingdom full-time

Purpose of Role

Operating in the first line of defence, the Retail Bank Risk and Control Manager will support the Head of Retail Bank Risk and Control to independently oversee and support first line colleagues with the management of operational, conduct and financial crime risk.

Key Competencies

  • Requires a strong understanding of operational risk techniques
  • Demonstrated experience in meeting/workshop facilitation or professional training techniques
  • Ability to analyse risk trends at a macro level, identifying signs of changing risk levels and/or symptoms of process control breakdowns
  • Must be comfortable in providing leadership and guidance on operational risk management to senior level managers
  • Solid understanding of financial institution processes, products, and risks preferably in the mortgage environment
  • Strong written and verbal communication skills
  • Ability to manage competing tasks, and willingness to take on tasks


  • The applicant would ideally have management experience in mortgage servicing in a regulated mortgage environment or similar
  • The position requires high quality written, oral and reading communication skills to enable the applicant to accurately obtain, interpret and transcribe a variety of communications and instructions
  • Proficiency with Microsoft Office for Windows (Outlook, Word & Excel) is required
  • Excellent interpersonal skills and the ability to adjust and interact at all levels
  • The applicant must be multi-task oriented, organised, set priorities and meet deadlines and take pride in their own and their team's work
  • Proven analytical skills

Masthaven Bank is committed to providing equal opportunities for all its employees regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. This applies to promotion, training and all other aspects of employment as well as our recruitment processes.

Masthaven Bank Limited Masthaven Bank Limited 11 Soho Street London W1D 3AD United Kingdom

Jointhe team


We are always looking for new talent to join our growing team. If you are interested in this role, we would love to hear from you.

Send your CV and a covering letter or email to:

[email protected]