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IT Support Analyst

Masthaven Bank Limited 11 Soho Street London London W1D 3AD United Kingdom full-time

Purpose of Role

The IT Support Analyst is responsible for front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripheral and delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups and vendors, the IT Support Analyst ensures all incidents are analysed, resolved, and reported back within the promised timeframes.

Key Competencies

  • Strong customer service ethic
  • Ability to prioritise and quickly resolve issues
  • Good verbal communication skills
  • Good analytical and problem-solving skills
  • Good prioritisation skills
  • Experience using help desk ticketing software
  • Experience with incident troubleshooting and escalation
  • Familiarity with ITILv3 or related service delivery frameworks
  • Understanding of IT system security


  • 2 years+ in IT service delivery
  • Formal IT training/apprenticeship preferable

Masthaven Bank is committed to providing equal opportunities for all its employees regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. This applies to promotion, training and all other aspects of employment as well as our recruitment processes.

Masthaven Bank Limited Masthaven Bank Limited 11 Soho Street London W1D 3AD United Kingdom

Jointhe team


We are always looking for new talent to join our growing team. If you are interested in this role, we would love to hear from you.

Send your CV and a covering letter or email to:

[email protected]