Back to Listings
Customer Services and Financial Support (Reading)

Customer Service Agent – Fixed Term Contract until 31/12/2021

Masthaven Bank Limited 11 Soho Street London London W1D 3AD United Kingdom contract

Purpose of Role

As a Customer Service Agent at Masthaven you will play a key role in enhancing the reputation of an innovative and exciting new concept in online banking and mortgage lending.  We aim to provide our customers with a friendly and expert service, treating them in a fair and professional manner. Working as part of a supportive team, you will have a good understanding and possibly experience of working in the UK mortgage market or financial services. You will support customers who require help to service their mortgage across the time their loan is held with Masthaven. You will have a great opportunity to make a difference to customer’s lives through your work. This role is based at Masthaven's Reading office.

Key Competencies

  • Customer service
  • Communication
  • Results focus and delivery
  • Team working
  • Attention to detail


  • The applicant must have gained experience of working in a customer service environment, mortgage servicing environment or similar.
  • The applicant must relish working in a fast moving, customer centric, ever changing environment.
  • The applicant must be organised, structured, able to manage their workload and capable of meeting deadlines.
  • The applicant must be a good communicator, whether orally or in writing.
  • The applicant should have achieved a minimum of 3 A-level qualifications at grade C or above. The applicant will also be able to demonstrate strong written and oral communication skills and a good grasp of mathematics. These requirements will be backed up by appropriate GCSE and A level qualifications.
  • Proficient with Microsoft Office (Outlook, Word & Excel)

Masthaven Bank is committed to providing equal opportunities for all its employees regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. This applies to promotion, training and all other aspects of employment as well as our recruitment processes.

Masthaven Bank Limited Masthaven Bank Limited 11 Soho Street London W1D 3AD United Kingdom

Jointhe team


We are always looking for new talent to join our growing team. If you are interested in this role, we would love to hear from you.

Send your CV and a covering letter or email to:

[email protected]