with us

To provide support to the short term sales team through answering calls for new enquiries and general sales queries, preparing credit submissions and deputizing for the sales team members taking new enquiries from brokers directly in the absence of the sales team through annual leave.  

Masthaven has adopted a hybrid workplace environment and expanded its premises portfolio to include offices in London (Rathbone Place) and Reading.   As an Office Administrator at Masthaven you will play a key role enhancing the day to day premises and facilities requirements providing colleagues a safe environment to work in and providing customers and external guest a great place to visit.   Your primary responsibility will be to manage all inbound post for scanning and cascade to the wider business teams for response and supporting the business with its printing requirements for outbound post ensuring all required inserts are captured to meet our customers’ needs and our regulatory obligations. You will play a key role in ensuring the business meets it’s onsite and remote physical records storage obligations.   You will be also be responsible for supporting the Operations Team with the management and oversight of all our Health and Safety requirements including additional covid-19 precaution measures.

Underwrite approved bridging loan applications including heavy refurbishment, commercial and complex loans within company lending criteria and within personal lending mandate. Ensure that the conditions of the Mortgage Illustration or Decision in Principle are adhered to, in full, throughout the processing of the application. Accurately assess the risk attributed to the application ensuring that the loan is both suitable and fit for purpose. Identify any potential fraudulent activity and escalate any concerns to compliance or financial crime. Communicate effectively with relevant parties on the loan, building successful working relationships with brokers, solicitors and valuers. Understand and assess credit reports, documentation relating to verification of employment/self-employment, KYC and valuation reports. Have the confidence to approve/decline applications in line with policy and to effectively communicate your decision to interested parties. Provide excellent customer service to internal and external customers alike. Follow and keep up to date with current best practice and regulatory requirements in line with company training. Plays an integral part in supporting management with the training and development of the underwriting team and undertakes various additional responsibilities in support of the risk and control culture of the Bank. Shows a desire to expand existing underwriting knowledge into areas such as development finance.

To proactively promote the Masthaven first and second charge proposition to mortgage intermediaries based in a defined region, working closely with the field-based business development managers.   Proactive outbound communication – circa 75% Proactive outbound calling to intermediaries to drive engagement of brokers, actively chasing registration and then initial decision in principle through to application submissionProactively calling intermediaries that have registered but not yet engaged in submitting an application to Masthaven Liaising with brokers to gather the required information for a case to progress to the underwriting team and credit committee Inbound broker engagement – circa 25%   Overseeing the broker registration and due diligence process Dealing with general enquiries received from intermediaries both over the phone and by email  regarding lending criteria, process and approach  Supporting the sales team on general queries and referrals  

Underwrite approved bridging loan applications within company lending criteria and within personal lending mandate.  Ensure that the conditions of the Mortgage Illustration or Decision in Principle are adhered to, in full, throughout the processing of the application. Accurately assess the risk attributed to the application ensuring that the loan is both suitable and fit for purpose. Identify any potential fraudulent activity and escalate any concerns to compliance or financial crime. Communicate effectively with relevant parties on the loan, building successful working relationships with brokers, solicitors and valuers. Understand and assess credit reports, documentation relating to verification of employment/self-employment, KYC and valuation reports. Have the confidence to approve/decline applications in line with policy and to effectively communicate your decision to interested parties. Provide excellent customer service to internal and external customers alike. Follow and keep up to date with current best practice and regulatory requirements in line with company training. Shows a keen interest in progressing and becoming a ‘Champion’ of an area of the department in order to support the controlled framework of the Bank.