with us

To provide support to the short term sales team through answering calls for new enquiries and general sales queries, preparing credit submissions and deputizing for the sales team members taking new enquiries from brokers directly in the absence of the sales team through annual leave.  

Masthaven has adopted a hybrid workplace environment and expanded its premises portfolio to include offices in London (Rathbone Place) and Reading.   As an Office Administrator at Masthaven you will play a key role enhancing the day to day premises and facilities requirements providing colleagues a safe environment to work in and providing customers and external guest a great place to visit.   Your primary responsibility will be to manage all inbound post for scanning and cascade to the wider business teams for response and supporting the business with its printing requirements for outbound post ensuring all required inserts are captured to meet our customers’ needs and our regulatory obligations. You will play a key role in ensuring the business meets it’s onsite and remote physical records storage obligations.   You will be also be responsible for supporting the Operations Team with the management and oversight of all our Health and Safety requirements including additional covid-19 precaution measures.

The role of the Risk Manager is to provide support to the Head of Operational Risk to oversee and monitor the effective management of risks within Masthaven (“the Bank”), and to work closely with the business areas in ensuring they effectively manage, report and take ownership of risks and incidents and operate an effective control framework.  

The PA is responsible for assisting and supporting the Executive Team with various tasks including, but not limited to, preparation for internal and external meetings including meeting and greeting visitors, collation of presentations and diary management. In addition they will be responsible for Reception duties including answering calls, welcoming visitors, providing refreshments for visitors and internal catering. This is a varied role with a wide range of responsibilities, which is expected when working in a start-up company. A common-sense approach and a willing and flexible attitude are key assets. They may also on an ad-hoc basis assist other departments with projects.  

The Product Manager is responsible for driving and owning key new product developments, customer analysis and pricing on the full range of mortgage products offered by the bank. In addition, the Product Manager would be responsible for recommending pricing changes across the product range. The role will also be critical in supporting the production of annual product reviews, post implementation reviews and pricing strategy.   The role holder will work very closely with the Product Director and need to develop strong relationships with other teams and functions of the Bank.   The role will investigate ways to improve the current acquisition and retention performance, enhance distribution, ensure regulatory compliance and work closely with the credit analytics team creating insight into the quality and type of customers we are on-boarding and their ‘whole of life’ performance.