with us

As a Customer Service Agent at Masthaven you will play a key role in enhancing the reputation of an innovative and exciting new concept in online banking and mortgage lending.  We aim to provide our customers with a friendly and expert service, treating them in a fair and professional manner. Working as part of a supportive team, you will have a good understanding and possibly experience of working in the UK mortgage market or financial services. You will support customers who require help to service their mortgage across the time their loan is held with Masthaven. You will have a great opportunity to make a difference to customer’s lives through your work. This role is based at Masthaven's Reading office.  

The IT Support Analyst is responsible for front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripheral and delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups and vendors, the IT Support Analyst ensures all incidents are analysed, resolved, and reported back within the promised timeframes.  

The Customer Services Specialist will be the first point of contact for Masthaven Bank and will be responsible for all savings customer contact with the Bank.    The savings team will deliver excellent service through all contact channels with its customers: telephone, online, email, internet and post. Contacts will be from both prospective and existing savings customers requiring support and guidance.   The team will also be responsible for all administrative duties for Savings customers including but not limited to; KYC and AML, bereavement and account servicing.