The Senior Manager Servicing and Collections will manage, lead and co-ordinate resources within the Servicing & Collections business area. Supporting and acting as deputy to the Head of Servicing and Collections, the prime objective of the role holder will be to ensure that established Masthaven mortgage customers are provided with a first-class service and are appropriately supported and managed if they experience financial difficultly during the lifetime of their loan.
The Senior Manager Servicing and Collections will lead and create an environment that encourages maximum operational and financial efficiency. They will be highly organised and structured and possess a leadership style that creates team focus, energy, commitment and engagement. The role holder will be an experienced people manager and experienced coach who encourages colleagues to improve and develop their performance and capability.
Able to identify, coach and support colleagues who need to improve their performance, the Senior Manager Servicing and Collections will be a confident and competent communicator, who is able to motivate and inspire colleagues - whether in a 1 to 1 meeting or communicating effectively to the team as a whole.
Calm in demeanour, the role holder will have well developed skills in managing ambiguity and managing challenging stakeholders. Mandated to make budgetary and customer related Servicing and Collections decisions in line with the relevant bank policies and risk appetite, the role holder will be required to play an active and material role supporting the Head of Servicing and Collections and in the creation of policy, process and the strategic direction of the function.