The Application Support Senior Analyst is responsible for supporting the building, coaching, development of the team to deliver end-to-end support to our Business users and key business stakeholders, with particular focus on the core business applications operated by the Bank (primarily DPR for Savings and Lending but across other Bank systems too).
By partnering with end-users, IT & technology groups and 3rd party systems suppliers (e.g. CSI and DPR), the Application Support Senior Analyst ensures all incidents are analyzed, resolved, and reported back within appropriate timeframes, and ensuring that the appropriate communications are generated where things are progressing in queues, etc.
The Application Support Senior Analyst will perform several daily, regular Operations tasks as part of our “Run-the-bank” regular routines, procedures and “run-books”, including e.g. Product changes, daily checks on MI production, Pools, and other systems daily health-checks, etc. This work will require some flexibility re time of day checking in collaboration with other team colleagues (e.g. some tasks may be early start of day or late end of day checking and validation).
There will also be a requirement to support our IT department on their “out-of-hours” support rota so that we have someone on call 24/7 that is able to handle out-of-hours systems issues and incidents, liaising with 3rd party suppliers and internal Bank key stakeholders (it’s approx. 1 week in 6).