About

Masthaven

These days there’s no such thing as the typical borrower or saver. That's why we’re anything but the typical bank. We've built lending products that reflect the world around us, and crafted savings accounts that put you in control.

Our background

Lendingsince 2004

We were the first new bank to be awarded a banking licence in 2016. But we’ve been around longer than you might think. We’ve been providing a flexible and personalised approach to bridging loans and secured lending since 2004, and recently expanded into retail banking. Our London headquarters is home to our teams of knowledgeable and experienced specialists in savings and lending. We’re committed to providing flexible and fixed term savings accounts, bridging loans, development finance and mortgages.

How we work

We knowit’s personal

Everyone has different money needs. That’s why we’re putting the personal back into finance, recognising that banking should be about more than just money. We’re here to help you meet your dreams and aspirations. Because we’re people too.

Security is key

You’re protected we’re regulated

Your deposits with us are protected up to £85,000 by the Financial Services Compensation Scheme 'FSCS'. For information about the full scope of your protection, please read 'How FSCS protects your money', or visit the FSCS website.  We’re authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Customer charter

It’s all about you you have our word

The most important element of Masthaven is you. That’s why we’re 100% committed to making sure you get an unparalleled service. We can’t make the trains run on time, or make sure you get the polite waiter, but we can make sure your banking is hassle-free. To prove just how dedicated we are, our Customer Charter contains our promise to you.

Timeline

An overview of Masthaven throughout the years.

2004

  • Started trading - short-term lending

2015

  • Retail banking application submitted to the Bank of England

2016

  • Listed 240th in FT fastest growing companies in Europe, 43rd in UK
  • Listed 81st in the Sunday Times Fast Track 100
  • Masthaven Bank launch

2017

  • Team grows to 100
  • Deposits exceed £100m
  • First charge mortgage launch

2018

  • Business Savings Launch
  • Team grows to 150
  • 10,000 savings customers
  • Buy to Let mortgage launch
  • £0.5 billion in assets
  • Named CFI’s Most Innovative Digital Retail Bank UK 2018

2019

  • Värde partners makes £60m equity investment to become a shareholder
  • £0.75 billion in assets
  • Revamped buy to let and bridging launch
  • Named Best Second Charge Mortgage Lender – Your Mortgage Awards 2018/2019
  • Named Mortgage Lender Customer Service of the year – Money Age Mortgage Awards 2019
  • Named CFI’s Most Innovative Digital Retail Bank UK 2019

2020

  • Named Feefo Platinum Trusted Service bank
  • Appointed Leigh Bartlett as new CEO, replacing founder Andrew Bloom
  • Launched digital Women in Leadership programme
  • Launched fees-free remortgage range
  • New broker portal for bridging and development finance
  • Online form for covid-19 payment holidays

Jointhe team

Careers
A computer can't understand the complexity of human lives. That's why we employ friendly specialists. If you're interested in working with Masthaven take a look at our vacancies.